Privacy Policy

Introduction

Power Pro ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, use our services, or interact with us in any way. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We take our responsibilities as a data controller very seriously. We only collect personal information that we genuinely need, we store it securely, we do not sell it to third parties, and we are transparent about how we use it. If you have any questions about this policy or about how we handle your personal data, please do not hesitate to contact us.

Information We Collect

We collect different types of personal information depending on how you interact with us. The main categories of information we may collect include:

Information You Provide Directly

When you use our services, contact us, or register for our resources, you may provide us with:

• Contact information, including your name, email address, telephone number, and postal address
• Property information, such as your property type, age, size, and current energy efficiency measures
• Energy consumption data, including your current energy tariff, annual usage, and energy bills
• Financial information relevant to assessing your eligibility for grants and incentives (we do not collect payment card details)
• Preferences and interests related to energy efficiency measures and renewable technologies
• Communications you send to us, including enquiries, feedback, and complaints

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address and general geographic location
• Browser type and version, operating system, and device type
• Pages visited, time spent on each page, and navigation patterns
• Referring website or search terms that led you to our site
• Cookie data (see our Cookie Policy for full details)

How We Use Your Information

Purpose	Legal Basis	Details
Providing energy advice and services	Contract / Legitimate interests	To deliver the energy assessments, advice, and guidance you have requested from us
Sending newsletters and updates	Consent	To keep you informed about energy saving tips, policy changes, and new resources — only if you have opted in
Improving our services	Legitimate interests	To analyse how our website and services are used so we can make them better and more useful
Responding to enquiries	Contract / Legitimate interests	To respond to questions, complaints, and feedback you send to us
Research and reporting	Legitimate interests / Public interest	To produce anonymised statistics and research reports about energy efficiency trends and outcomes
Legal compliance	Legal obligation	To comply with our legal obligations, including tax, accounting, and regulatory requirements

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Service providers: We work with carefully selected third-party service providers who help us deliver our services, such as IT infrastructure providers, email marketing platforms, and analytics services. These providers are contractually required to handle your data securely and only for the purposes we specify.
• Referrals with your consent: If you ask us to connect you with an accredited installer or other professional, we will share your contact details with them only with your explicit consent.
• Legal requirements: We may disclose your information if required to do so by law, court order, or regulatory authority.
• Protecting rights: We may share information where necessary to protect the rights, property, or safety of Power Pro, our users, or others.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Contact enquiries and correspondence: 3 years from the date of last contact
• Energy assessment records: 7 years from the date of assessment
• Newsletter subscription data: Until you unsubscribe, plus 1 year
• Website analytics data: 26 months from collection
• Financial and accounting records: 7 years as required by law

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: In certain circumstances, you have the right to ask us to delete your personal information.
• Right to restrict processing: You have the right to ask us to limit how we use your personal information in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you have the right to receive your data in a structured, commonly used format.
• Right to object: You have the right to object to our processing of your personal information where it is based on legitimate interests.
• Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within one month.

Security

We take the security of your personal information very seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact our Data Protection Officer at [email protected] or write to us at Power Pro, 12 Green Energy House, London, EC1A 1BB. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.